("Policy") embodies our commitment to its protection through
adherence to fair electronic information practices. You have our
promise that we will not electronically process your personal information
in any way that is incompatible with this Policy.
We do not require the collection of any personal information on
brindabella-gardens.com.au other than what is required to complete
any voluntary transaction enacted by yourself. Under no circumstances
do we collect any personal data revealing racial or ethnic origin,
political opinions, religious or philosophical beliefs, trade union
membership, health, or sex life.
Statistical Information About Your Visit
When you visit brindabella-gardens.com.au our computers may automatically
collect statistics about your visit. This information does not identify
you personally. We may monitor statistics such as how many people
visit brindabella-gardens.com.au, the visitor's IP address, which
pages a visitor views, from which domains our visitors come and
which browsers and browser settings visitors use.
TERMS & CONDITIONS OF SALE
All roses sold by the Brindabella Country Gardens are sent out in
perfect condition. We cannot be held responsible for any rose that
fails through the purchaser’s negligence or horticultural
inexperience. Each rose delivered comes with Rose Care Instructions.
(Please read carefully). As rose are living, biological organisms,
they are subject at all times to the trials and tribulations of
Mother Nature and so we are unable to warranty performance.We unfortunately
cannot guarantee that the rose will be in flower at time of delivery.
Despite our best endeavours, occasionally a wrongly labelled plant
may be sent. In this case, we will gladly supply another plant to
you after your payment of $15 per plant towards the value of the
rose you are keeping. As the roses are living things they will not
be able to be returned to us. Unless you specifically tell us otherwise,
we will send a near substitute rose in the event that at the time
of packing, the requested rose is unsaleable. If a refund is required
by a customer, then it will be the customer's responsibility to
return the rose or roses in good condition at their expense.
we may deduct an admin fee of $11 on refunds where
you change your mind, the meaning in your emails is not clear or
we are not in error.
CARRIAGE & DELIVERY
Every endeavour is made to ensure that your rose arrives in pristine
condition and on the correct day. If any rose is damaged in transit
this is usually down to a problem with the National Carrier Fastway.
We will certainly look into each individual case. Please note that
Fastway DO NOT insure perishables including roses, so there is no
cover and we cannot offer replacements. Damaged roses and late delivery
rarely occur. If there is a problem it is usually outside our control
but we will advise Fastway to correct the situation as soon as possible.
You will receive an email from Fastway couriers on the day of pick-up
from our nursery. Please track your parcel daily and let us know
immediately if it doesn’t arrive within 3 days of sending
as roses are perishable. 99% of our parcels reach destinations on
time and in great shape.The actions of the carrier are outside our
control, however, and any further expectations will be between yourself
and the carrier. We accept no liability for the carrier's actions.
We are unable to use Post as delivery time can be 8 days and the
roses won't survive.
IMPORTANT INFORMATION ABOUT OUR "NAME YOUR OWN ROSE SERVICE"
Please Read Carefully
Brindabella Country Gardens owns the complete rights to the above
annual crop of “Name Your Own Rose” roses. This amounts
to up to 1000 roses of each variety each year. The roses are only
available from us as we breed and grow the variety specifically
for us. It can take 15 years to breed and grow on a rose avariety.
Each rose is sold separately and named individually. We cannot guarantee
that the name you choose is not already in use. Please note that
there is no formal registry in Australia listing commercial names
of rose varieties. If you are in any doubt over your chosen name,
please ask for advice. Customers only own the one rose purchased
and not the whole crop. A single rose purchase does not entitle
you to any further roses from the annual crop unless further roses
are purchased individually. A named rose will not be sold or distributed
nationally as the chosen name is purely a personal choice. The chosen
name will not be formally registered on any listing, and will not
appear on our web site or any other website. You will not be buying
the rights to the rose variety, only the name. If you wish to name
a whole crop of roses for national distribution, please ask for
details. Bulk orders over 5 roses at the discounted price will not
be gift wrapped.
All prices include GST at the rate of 10%.
Card Security and Privacy
All transactions are completely secure. Any details which you provide
to us from which we can identify you are held and processed . We
do not retain card numbers once processing is complete. We will
process card numbers on the day of dispatch generally.
BLACKSPOT & POWDERY MILDEW GUARANTEE We provide
a limited guarantee that the rose varieties that are explicitly
mentioned by us as being guaranteed will remain free from blackspot
(Diplocarpon rosae Wolf.)and Rose powderry mildew (Podosphaera pannosa)
for the first 2 years from time of purchase.For the disease blackspot
to be established, there must be severe defoliation across the whole
plant. Without this defoliation, spots may be the result of other
fungal attack or a part of the biological defense of the rose plant
against attack. BRINDABELLA NO BLACKSPOT ROSES ARE SPECIALLY BRED
SO THAT WHEN GROWING UNDER GOOD STANDARD CONDITIONS SUITABLE FOR
ALL ROSES, THEY DON’T BADLY DEFOLIATE FROM BLACKSPOT LIKE
OTHER ROSES DO. If in the event you believe that a rose plant supplied
to you and which is explicitly covered by this limited guarantee
gets an established by blackspot or powderry mildew infection, you
must report this to us by emailing us your concern with photos of
apparent infected leaves and whole of plant. Our Plant Pathologist,
John Gray, will reply with questions relating to the apparent infection
which you must respond to at your earliest convenience. After consideration,
our Plant Pathologist will email you details of the results of the
investigation and these results shall be final. The limit of our
guarantee is to ship to you a young replacement of the rose plant
involved and nothing further. This guarantee applies only to roses
purchased directly from Brindabella Country Gardens and does not
include standards or topiary roses.Some naturally occuring fungi
resistant to the genetic disease prevention makeup of Brindabella
Roses may exist through normal genetic variability in any fungal
population. These resistant fungi may not be controlled by Brindabella
Roses thus resulting in a reduction in efficacy and possible defoliation.
occurrence of resistant fungi is difficult to detect prior to use,
Brindabella Country Gardens accepts no liability for losses for
the failure of Brindabella Roses to control resistant fungi. For
a detailed look into rose leaf spots please view http://www.rose.org/rose-care-articles/seeing-spots-before-your-eyes/
Brindabella Country Gardens has prepared the content of this web
site responsibly and carefully, but disclaims all warranties, express
or implied, as to the accuracy of the information contained in any
of the materials on this website or on other linked websites or
on any subsequent links. This includes but is not by way of limitation:
*any implied warranties of merchantability and fitness for a particular
*any errors, omissions, or inaccuracies in the information;
*any decision made or action taken or not taken in reliance upon
Brindabella Country Gardens makes no warranty as to the content,
accuracy, timeliness or completeness of the information or that
the information may be relied upon for any reason and bears no responsibility
for the accuracy, content or legality of any linked site or for
that of any subsequent links.
Brindabella Country Gardens makes no warranty that the website service
will be uninterrupted or error free or that any defects can be corrected.
Brindabella Country Gardens shall not be liable for any losses or
damages (including without limitation consequential loss or damage)
whatsoever from the use of, or reliance on, the information in its
website, or from the use of the Internet generally. Any links to
other Web sites does not constitute an endorsement or an approval
by Brindabella Country Gardens of any products, services, policies
or opinions of the organisation or individual.
These disclaimers and exclusions shall be governed by and construed
in accordance with Australian Law under the exclusive jurisdiction
of the Queensland courts. Those who choose to access this site from
outside the Australia are responsible for compliance with local
laws if and to the extent local laws are applicable.
By placing an order with us your agree that you have
read and understood all Terms & Conditions.