("Policy") embodies our commitment to its protection through
adherence to fair electronic information practices. You have our
promise that we will not electronically process your personal information
in any way that is incompatible with this Policy.
We do not require the collection of any personal information on
brindabella-gardens.com.au other than what is required to complete
any voluntary transaction enacted by yourself. Under no circumstances
do we collect any personal data revealing racial or ethnic origin,
political opinions, religious or philosophical beliefs, trade union
membership, health, or sex life.
Statistical Information About Your Visit
When you visit brindabella-gardens.com.au our computers may automatically
collect statistics about your visit. This information does not identify
you personally. We may monitor statistics such as how many people
visit brindabella-gardens.com.au, the visitor's IP address, which
pages a visitor views, from which domains our visitors come and
which browsers and browser settings visitors use.
TERMS & CONDITIONS OF SALE
All roses sold by the Brindabella Country Gardens are sent out in
perfect condition. We cannot be held responsible for any rose that
fails through the purchaser’s negligence or horticultural
inexperience. Each rose delivered comes with Rose Care Instructions.
(Please read carefully). As rose are living, biological organisms,
they are subject at all times to the trials and tribulations of
Mother Nature and so we are unable to warranty performance.We unfortunately
cannot guarantee that the rose will be in flower at time of delivery.
Despite our best endeavours, occasionally a wrongly labelled plant
may be sent. In this case, we will gladly supply another plant to
you after your payment of $15 per plant towards the value of the
rose you are keeping. As the roses are living things they will not
be able to be returned to us.
CARRIAGE & DELIVERY
Every endeavour is made to ensure that your rose arrives in pristine
condition and on the correct day. If any rose is damaged in transit
this is usually down to a problem with the National Carrier. We
will certainly look into each individual case and you will be compensated
if deemed necessary by the carrier. Damaged roses and late delivery
rarely occur. If there is a problem it is usually outside our control
but we will do whatever we can in liaising with the carrier to correct
the situation as soon as possible.
IMPORTANT INFORMATION ABOUT OUR "NAME YOUR OWN ROSE SERVICE"
Please Read Carefully
Brindabella Country Gardens owns the complete rights to the above
annual crop of “Name Your Own Rose” roses. This amounts
to up to 1000 roses each year. The roses are only available from
us as we arrange for a grower to breed and grow the variety specifically
for us. Each rose is sold separately and named individually. We
cannot guarantee that the name you choose is not already in use.
Please note that there is no formal registry in Australia listing
commercial names of rose varieties. If you are in any doubt over
your chosen name, please ask for advice. Customers only own the
one rose purchased and not the whole crop. A single rose purchase
does not entitle you to any further roses from the annual crop unless
further roses are purchased individually. A named rose will not
be sold or distributed nationally as the chosen name is purely a
personal choice. The chosen name will not be formally registered
on any listing, and will not appear on our web site or any other
website. If you wish to name a whole crop of roses for national
distribution, please ask for details.
All prices include GST at the rate of 10%.
Card Security and Privacy
All transactions are completely secure. Any details which you provide
to us from which we can identify you are held and processed . We
do not retain card numbers once processing is complete. We will
process card numbers on the day of dispatch generally.
BLACKSPOT GUARANTEE We provide a limited guarantee
that the rose varieties that are explicitly mentioned by us as being
guaranteed will remain free from blackspot (Diplocarpon rosae Wolf.)
for 3 year minimum from time of purchase. If in the event you believe
that a rose plant supplied to you and which is explicitly covered
by this limited guarantee become infected by blackspot you must
report this to us by emailing us your concern with attached photos
of apparent infected leaves. Our Plant Pathologist, John Gray, will
reply with questions relating to the apparent infection which you
must respond to at your earliest convenience. After consideration,
our Plant Pathologist will email you details of the results of the
investigation and these results shall be final. The limit of our
guarantee is to ship to you a young replacement of the rose plant
involved and nothing further. This guarantee applies only to roses
purchased directly from Brindabella Country Gardens.
Brindabella Country Gardens has prepared the content of this web
site responsibly and carefully, but disclaims all warranties, express
or implied, as to the accuracy of the information contained in any
of the materials on this website or on other linked websites or
on any subsequent links. This includes but is not by way of limitation:
*any implied warranties of merchantability and fitness for a particular
*any errors, omissions, or inaccuracies in the information;
*any decision made or action taken or not taken in reliance upon
Brindabella Country Gardens makes no warranty as to the content,
accuracy, timeliness or completeness of the information or that
the information may be relied upon for any reason and bears no responsibility
for the accuracy, content or legality of any linked site or for
that of any subsequent links.
Brindabella Country Gardens makes no warranty that the website service
will be uninterrupted or error free or that any defects can be corrected.
Brindabella Country Gardens shall not be liable for any losses or
damages (including without limitation consequential loss or damage)
whatsoever from the use of, or reliance on, the information in its
website, or from the use of the Internet generally. Any links to
other Web sites does not constitute an endorsement or an approval
by Brindabella Country Gardens of any products, services, policies
or opinions of the organisation or individual.
These disclaimers and exclusions shall be governed by and construed
in accordance with Australian Law under the exclusive jurisdiction
of the Queensland courts. Those who choose to access this site from
outside the Australia are responsible for compliance with local
laws if and to the extent local laws are applicable.
By placing an order with us your agree that you have
read and understood all Terms & Conditions.