PRIVACY POLICY

22228

BRINDABELLA COUNTRY GARDENS respects your individual privacy. This Privacy Policy ("Policy") embodies our commitment to its protection through adherence to fair electronic information practices. You have our promise that we will not electronically process your personal information in any way that is incompatible with this Policy.

Personal Information

We do not require the collection of any personal information on brindabella-gardens.com.au other than what is required to complete any voluntary transaction enacted by yourself. Under no circumstances do we collect any personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, or sex life.

Statistical Information About Your Visit

When you visit brindabella-gardens.com.au our computers may automatically collect statistics about your visit. This information does not identify you personally. We may monitor statistics such as how many people visit brindabella-gardens.com.au, the visitor's IP address, which pages a visitor views, from which domains our visitors come and which browsers and browser settings visitors use.

TERMS & CONDITIONS OF SALE
All roses sold by the Brindabella Country Gardens are sent out in perfect condition. We cannot be held responsible for any rose that fails through the purchaser’s negligence or horticultural inexperience. Each rose delivered comes with Rose Care Instructions. (Please read carefully). As rose are living, biological organisms, they are subject at all times to the trials and tribulations of Mother Nature and so we are unable to warranty performance.We unfortunately cannot guarantee that the rose will be in flower at time of delivery. Despite our best endeavours, occasionally a wrongly labelled plant may be sent. In this case, we will gladly supply another plant to you after your payment of $15 per plant towards the value of the rose you are keeping. As the roses are living things they will not be able to be returned to us.


CARRIAGE & DELIVERY
Every endeavour is made to ensure that your rose arrives in pristine condition and on the correct day. If any rose is damaged in transit this is usually down to a problem with the National Carrier. We will certainly look into each individual case and you will be compensated if deemed necessary by the carrier. Damaged roses and late delivery rarely occur. If there is a problem it is usually outside our control but we will do whatever we can in liaising with the carrier to correct the situation as soon as possible.


IMPORTANT INFORMATION ABOUT OUR "NAME YOUR OWN ROSE SERVICE"
Please Read Carefully
Brindabella Country Gardens owns the complete rights to the above annual crop of “Name Your Own Rose” roses. This amounts to up to 1000 roses each year. The roses are only available from us as we arrange for a grower to breed and grow the variety specifically for us. Each rose is sold separately and named individually. We cannot guarantee that the name you choose is not already in use. Please note that there is no formal registry in Australia listing commercial names of rose varieties. If you are in any doubt over your chosen name, please ask for advice. Customers only own the one rose purchased and not the whole crop. A single rose purchase does not entitle you to any further roses from the annual crop unless further roses are purchased individually. A named rose will not be sold or distributed nationally as the chosen name is purely a personal choice. The chosen name will not be formally registered on any listing, and will not appear on our web site or any other website. If you wish to name a whole crop of roses for national distribution, please ask for details.


BUYING ONLINE
Tax Charges
All prices include GST at the rate of 10%.
Card Security and Privacy
All transactions are completely secure. Any details which you provide to us from which we can identify you are held and processed . We do not retain card numbers once processing is complete. We will process card numbers on the day of dispatch generally.

BLACKSPOT GUARANTEE We provide a limited guarantee that the rose varieties that are explicitly mentioned by us as being guaranteed will remain free from blackspot (Diplocarpon rosae Wolf.) for 3 year minimum from time of purchase. If in the event you believe that a rose plant supplied to you and which is explicitly covered by this limited guarantee become infected by blackspot you must report this to us by emailing us your concern with attached photos of apparent infected leaves. Our Plant Pathologist, John Gray, will reply with questions relating to the apparent infection which you must respond to at your earliest convenience. After consideration, our Plant Pathologist will email you details of the results of the investigation and these results shall be final. The limit of our guarantee is to ship to you a young replacement of the rose plant involved and nothing further.


DISCLAIMER
Brindabella Country Gardens has prepared the content of this web site responsibly and carefully, but disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website or on other linked websites or on any subsequent links. This includes but is not by way of limitation:
*any implied warranties of merchantability and fitness for a particular purpose;
*any errors, omissions, or inaccuracies in the information;
*any decision made or action taken or not taken in reliance upon the information
Brindabella Country Gardens makes no warranty as to the content, accuracy, timeliness or completeness of the information or that the information may be relied upon for any reason and bears no responsibility for the accuracy, content or legality of any linked site or for that of any subsequent links.
Brindabella Country Gardens makes no warranty that the website service will be uninterrupted or error free or that any defects can be corrected.
Brindabella Country Gardens shall not be liable for any losses or damages (including without limitation consequential loss or damage) whatsoever from the use of, or reliance on, the information in its website, or from the use of the Internet generally. Any links to other Web sites does not constitute an endorsement or an approval by Brindabella Country Gardens of any products, services, policies or opinions of the organisation or individual.
These disclaimers and exclusions shall be governed by and construed in accordance with Australian Law under the exclusive jurisdiction of the Queensland courts. Those who choose to access this site from outside the Australia are responsible for compliance with local laws if and to the extent local laws are applicable.

By placing an order with us your agree that you have read and understood all Terms & Conditions.