BRINDABELLA COUNTRY GARDENS respects your individual privacy. This Privacy Policy ("Policy") embodies our commitment to its protection through adherence to fair electronic information practices. You have our promise that we will not electronically process your personal information in any way that is incompatible with this Policy.

Personal Information

We do not require the collection of any personal information on brindabella-gardens.com.au other than what is required to complete any voluntary transaction enacted by yourself. Under no circumstances do we collect any personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, or sex life.

Statistical Information About Your Visit

When you visit brindabella-gardens.com.au our computers may automatically collect statistics about your visit. This information does not identify you personally. We may monitor statistics such as how many people visit brindabella-gardens.com.au, the visitor's IP address, which pages a visitor views, from which domains our visitors come and which browsers and browser settings visitors use.

TERMS & CONDITIONS OF SALE
All roses sold by the Brindabella Country Gardens are sent out in perfect condition. We cannot be held responsible for any rose that fails through the purchaser’s negligence or horticultural inexperience. Each rose delivered comes with Rose Care Instructions. (Please read carefully). As rose are living, biological organisms, they are subject at all times to the trials and tribulations of Mother Nature and so we are unable to warranty performance.We unfortunately cannot guarantee that the rose will be in flower at time of delivery. Despite our best endeavours, occasionally a wrongly labelled plant may be sent. In this case, we will gladly supply another plant to you after your payment of $15 per plant towards the value of the rose you are keeping. As the roses are living things they will not be able to be returned to us. Unless you specifically tell us otherwise, we will send a near substitute rose in the event that at the time of packing, the requested rose is unsaleable. If a refund is required by a customer, then it will be the customer's responsibility to return the rose or roses in good condition at their expense.

we may deduct an admin fee of $11 on refunds where you change your mind, the meaning in your emails is not clear or we are not in error.

CARRIAGE & DELIVERY
Every endeavour is made to ensure that your rose arrives in pristine condition and on the correct day. If any rose is damaged in transit this is usually down to a problem with the National Carrier Aramex. We will certainly look into each individual case. Please note that Aramex DO NOT insure perishables including roses, so there is no cover and we cannot offer replacements. Damaged roses and late delivery rarely occur. If there is a problem it is usually outside our control but we will advise Aramex to correct the situation as soon as possible. You should ususally receive an email from Aramex couriers on the day of pick-up from our nursery. Please track your parcel daily and let us know immediately if it doesn’t arrive within 3 days of sending as roses are perishable. 99% of our parcels reach destinations on time and in great shape.The actions of the carrier are outside our control, however, and any further expectations will be between yourself and the carrier. We accept no liability for the carrier's actions.Aramex never refund shipping charges to anyone involved. We are unable to use Post as delivery time can be 8 days and the roses won't survive and their conveyor belts will likely upend your roses. By placing your order with us you agree to these terms.

IMPORTANT INFORMATION ABOUT OUR "NAME YOUR OWN ROSE SERVICE"
Please Read Carefully
Brindabella Country Gardens owns the complete rights to the above annual crop of “Name Your Own Rose” roses. This amounts to up to 1000 roses of each variety each year. The roses are only available from us as we breed and grow the variety specifically for us. It can take 15 years to breed and grow on a rose avariety. Each rose is sold separately and named individually. We cannot guarantee that the name you choose is not already in use. Please note that there is no formal registry in Australia listing commercial names of rose varieties. If you are in any doubt over your chosen name, please ask for advice. Customers only own the one rose purchased and not the whole crop. A single rose purchase does not entitle you to any further roses from the annual crop unless further roses are purchased individually. A named rose will not be sold or distributed nationally as the chosen name is purely a personal choice. The chosen name will not be formally registered on any listing, and will not appear on our web site or any other website. You will not be buying the rights to the rose variety, only the name. If you wish to name a whole crop of roses for national distribution, please ask for details. Bulk orders over 5 roses at the discounted price will not be gift wrapped.

BUYING ONLINE
Tax Charges
All prices include GST at the rate of 10%.
Card Security and Privacy
All transactions are completely secure. Any details which you provide to us from which we can identify you are held and processed . We do not retain card numbers once processing is complete. We will process card numbers on the day of dispatch generally.

BLACKSPOT & POWDERY MILDEW GUARANTEE We provide a limited guarantee that the rose varieties that are explicitly mentioned by us as being guaranteed will remain free from blackspot (Diplocarpon rosae Wolf.)and Rose powderry mildew (Podosphaera pannosa) for the first 2 years from time of purchase.For the disease blackspot to be established, there must be severe defoliation across the whole plant. Without this defoliation, spots may be the result of other fungal attack or a part of the biological defense of the rose plant against attack. BRINDABELLA BLACKSPOT BUSTER ROSES ARE SPECIALLY BRED SO THAT WHEN GROWING UNDER GOOD STANDARD CONDITIONS SUITABLE FOR ALL ROSES, THEY DON’T BADLY DEFOLIATE FROM BLACKSPOT LIKE OTHER ROSES DO. If in the event you believe that a rose plant supplied to you and which is explicitly covered by this limited guarantee gets an established blackspot or powderry mildew infection, you must report this to us by emailing us your concern with photos of apparent infected leaves and whole of plant. Our Plant Pathologist, John Gray, will reply with questions relating to the apparent infection which you must respond to at your earliest convenience. After consideration, our Plant Pathologist will email you details of the results of the investigation and these results shall be final. The limit of our guarantee is to ship to you a young replacement of the rose plant involved and nothing further. This guarantee applies only to roses purchased directly from Brindabella Country Gardens and does not include standards or topiary roses.Some naturally occuring fungi resistant to the genetic disease prevention makeup of Brindabella Roses may exist through normal genetic variability in any fungal population. These resistant fungi may not be controlled by Brindabella Roses thus resulting in a reduction in efficacy and possible defoliation. Since the
occurrence of resistant fungi is difficult to detect prior to use, Brindabella Country Gardens accepts no liability for losses for the failure of Brindabella Roses to control resistant fungi. For a detailed look into rose leaf spots please view http://www.rose.org/rose-care-articles/seeing-spots-before-your-eyes/ .

GRAND TOURS. As we have spent your ticket price preparing the gardens for your visit, we are unable to offer credits on tour bookings if you fail to attend. Tours will proceed in all weathers.

WINTER DEAL T&C's: you must order and pay for 5 or more roses and we will supply 2 of our reccently released roses of our choice in a 15cm pot valued at $30ea. Limit 2 free roses per customer. No extra freight charges apply. Available only while stocks last or until end of August 2024.

DISCLAIMER
Brindabella Country Gardens has prepared the content of this web site responsibly and carefully, but disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website or on other linked websites or on any subsequent links. This includes but is not by way of limitation:
*any implied warranties of merchantability and fitness for a particular purpose;
*any errors, omissions, or inaccuracies in the information;
*any decision made or action taken or not taken in reliance upon the information
Brindabella Country Gardens makes no warranty as to the content, accuracy, timeliness or completeness of the information or that the information may be relied upon for any reason and bears no responsibility for the accuracy, content or legality of any linked site or for that of any subsequent links.
Brindabella Country Gardens makes no warranty that the website service will be uninterrupted or error free or that any defects can be corrected.
Brindabella Country Gardens shall not be liable for any losses or damages (including without limitation consequential loss or damage) whatsoever from the use of, or reliance on, the information in its website, or from the use of the Internet generally. Any links to other Web sites does not constitute an endorsement or an approval by Brindabella Country Gardens of any products, services, policies or opinions of the organisation or individual.
These disclaimers and exclusions shall be governed by and construed in accordance with Australian Law under the exclusive jurisdiction of the Queensland courts. Those who choose to access this site from outside the Australia are responsible for compliance with local laws if and to the extent local laws are applicable.

By placing your order with us you agree that you have read and understood all the above Terms & Conditions and agree to abide with them.